Pure Essential Oils
Pure Essential Oils wants you to be happy with your product, that’s why we’ve made it very easy for you to return any item which complies with the conditions below. Goods returned for exchange or refund must in all respects be in the condition you received them. This offer applies for 28 days (most companies offer 14 days) from the date of purchase and is in addition to your statutory rights. Please remember to always obtain proof of return and keep this in a safe place.
- This site trades in accordance with recent EU directives for online trading as follows: All goods come with a 28 day no quibble guarantee. If for any reason at all you are not happy with what you’ve bought simply return it to us within 28 days of placing your order and we will exchange it for an alternative product or refund your money. Please note that postage and packaging costs are non refundable. HOWEVER,
- The product(s) must be unused. We simply will not accept returned products which have been opened or used. The product(s) must be in its original condition and in the box or packaging in which it arrived. All items must still be in their original & unopened shrinkwrap.
2.1. We must receive the product back within 28 days from order being completed.
2.2. You must also return all free products given to you by us at the time of purchase, or we will deduct the cost of those products (RRP) from your refund. The cost of any used free products will also be deducted from your refund.
2.3. Personalised goods and made to order goods cannot be returned, so please be sure of your selection before ordering..
3. To return an item contact us first for a returns number (see contact details above), we recommend you use 1st class recorded delivery as we cannot be held responsible for items lost in the post.
4. If we cannot exchange an item (eg. it is no longer available), we will offer you alternative goods or a refund.
5. Our returns policy does not affect your statutory rights as a consumer.
Authentic & Organic Essential Oils
- You may cancel your order by giving us notice of cancellation within 30 days of the date of delivery to you or collection from us. Such notice may be given by phone, mail, fax or email. If you are cancelling because of any problem with the goods, please notify us of the problem at the time of cancellation.
- On cancellation for whatever reason, you must return the goods to us at your cost unless we agree that you may dispose of them in which case please comply with our instructions before disposing of hazardous goods. Where the goods are being returned because they are faulty, incorrect goods or because of unsuitable substitution by us, we will meet the cost of return but we ask that you allow us to nominate the carrier.
- An order cannot be cancelled once the goods have been put to use in any way, nor can the order be cancelled if containers have been opened.
The Oud Collection
If you cancel your order before it has been dispatched, we will issue a full refund straight away.
Where you decide to cancel an order after we have despatched the products, you will be under a duty to return them to us. All such products should be returned via recorded/registered mail within 30 days after the products have been delivered to you. Until such time as they are returned, you must retain possession of the products and take reasonable care of them. You should return the products to us unused and in the same condition in which you received them together with the original product packaging.
Our return address can be found here:
60 West Rd, Newcastle upon Tyne NE4 9PY
After you cancel your order and return the products, any sum debited for the products will be refunded to your credit card / debit card / PayPal account. We will notify you of your refund via e-mail within two working days. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. Refunds for products purchased as gifts can only be given to the credit/debit card of the person who placed the order. We will usually process the refund due to you as soon as possible and, in any case, within seven days of receiving the order back from you.
We are unable to process your refund or exchange until we receive the product back. We strongly advise that you obtain a proof of postage receipt when sending your item back to us. You will also need to pay for any further shipping costs if you are exchanging an item. If an order cannot be delivered due to no one being in and the item isn’t then collected from the local delivery office, we will only issue a refund of the order excluding our initial shipping costs once the parcel has been returned back to us by the postal service.
If any product you purchase is damaged, faulty or incorrect, when delivered to you we may offer an exchange or refund as appropriate, in accordance with your legal rights. If you believe a product is faulty, you should return the product to us after contacting us. If you have any questions regarding returns, please contact us.
We cannot cancel your purchase when you return your product in a used condition, if you purchase any loose perfume oils and have tried a little (a drop or two) and don’t like it, we are perfectly happy in refunding or exchanging the item.
This return policy doesn’t affect your legal rights